The Coffee Bean & Tea Leaf

★ 4.0(20)on Google$$coffeequeenstown

11 Research Link, #01-02, Singapore 119391

Coffeehouse chain serving a variety of beverages including its signature ice-blended options.

Dine-inTakeoutWheelchair accessible

Website

STAMPEDE Score

Moderate confidence

CRoom to grow

Score: 40 / 100

Atmosphere60

Consistency50

Food quality30

Based on 5 data points · Updated 9 days ago

Editor’s Note

Last updated 29 May 2026

Our take: The Coffee Bean & Tea Leaf offers a standard coffeehouse experience with a range of beverages, including their signature ice-blended options like the 'pure vanilla ice blended'.

We've noted some inconsistencies in service and food quality, particularly at the Queenstown outlet.

There are reports of staff interactions that come across as rude or condescending, especially concerning new hires or when explaining discount terms.

Customers have also experienced long wait times for food items like pizza, which sometimes arrives cold or undercooked.

While some find it a peaceful spot for gatherings, the overall experience can be hit-or-miss, especially for students attempting to use discounts that require specific app usage.

We'd recommend it as a convenient stop for a quick drink, but manage expectations for food orders and service consistency.

Best for a casual coffee or ice-blended drink, not a full meal.

Signature

pure vanilla ice blended

Price

$$ (moderate)

Score: 40 · 5 sources

What customers say

Customer sentiment for The Coffee Bean & Tea Leaf is mixed, with significant praise for the ambiance and specific menu items like the Pure Vanilla Ice Blended, but also notable complaints regarding service and food quality.

Issues include staff rudeness and condescending behavior, particularly from a staff member named Aezri, and slow service for food items like pizza, which arrived cold and undercooked.

Additionally, there are concerns about the accessibility of student discounts for international students due to app-related restrictions.

Staff rudeness/condescending behavior (Aezri)Slow and poor food quality (cold/undercooked pizza)Inaccessible student discounts for international studentsPleasant ambiance and friendly staff (general)Specific menu item satisfaction (Pure Vanilla Ice Blended)

40% positive0% neutral60% negative

Google Reviews

★★★★★muhd aiman· 4 months ago

had a bad experience today at this outlet specifically. while i was studying during my time there, i couldnt help but to be disturbed by the actions of a staff named aezri(? from what i rmb) who was a…

★★★★★Ananya Shahi· 7 months ago

I'm an NUS student and have been here in the University for the past 5 years, since my phone settings are to a different country (I have tried changing it before) I'm not able to install the NUS stude…

★★★★★Tingan Yu· 6 months ago

tried the student meal (pizza + matcha latte). drinks arrived fast but pizza took 35 minutes to come. even after coming the pizza was not even hot and the dough felt like it was undercooked (really so…

★★★★★Peace-loving Cat· 11 months ago

Friendly staff and it can be a nice and peaceful place to give yourself a treat (eg. pure vanilla ice blended).

★★★★★Superb Lim· 2 years ago

Cool place for gathering with good friends 🧡

Reviews from Google

More content coming as we discover reviews and videos about this restaurant across the web.

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