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Thye Guan Fragrant Hot Pot
289C Compassvale Cres, #01-01, Singapore 543289
STAMPEDE Score
Moderate confidenceScore: 20 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Thye Guan Fragrant Hot Pot in Sengkang appears to struggle significantly with customer service and pricing transparency.
Multiple accounts highlight rude staff interactions, particularly concerning an elderly customer and general dismissiveness.
There are also consistent complaints about inconsistent and high pricing, with customers noting that charges often exceed $11 per person and are rounded suspiciously without clear calculation.
While one review praises a friendly female staff member and the food quality, this is an outlier amidst a strong pattern of negative experiences.
The alleged refusal to accept CDC vouchers despite displaying the sticker further compounds concerns about operational integrity.
We'd advise extreme caution here.
The low Google rating of 1.9/5 reflects a widespread dissatisfaction that goes beyond isolated incidents.
We recommend avoiding this establishment until significant improvements in both service and pricing practices are evident.
Score: 20 · 5 sources
What customers say
Public sentiment for Thye Guan Fragrant Hot Pot in Sengkang is predominantly negative, largely due to reports of rude staff, particularly towards elderly customers, and inconsistent, high pricing for their mala.
While one customer praised a friendly female staff member and the food quality, others cited issues with payment methods like CDC vouchers and malfunctioning ordering machines, contributing to a poor overall experience.
Google Reviews
Would probably give it zero stars if I could. The china staff is really rude. Just because my almost 80year old mum couldn’t hear how much it cost and asked again she lashed out at her. Even drag me i…
Per pax price you will be lucky if below $10. Most expensive Mala in Singapore. Never once did i eat below $11. Stall operator never use calculator. Even if weigh the meat, how come always round figur…
Suddenly not accepting cdc, when cdc sticker is pasted in your cashier area. Reason to me is “today cannot tomorrow can”. Stop doing this kind of behavior. When most of the stall beside you can accept…
The female staff is very friendly and always has a smile on her face. The food is great and I'm a regular customer. Thank you
service is terrible, machine had problems but they could not fix it
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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