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Tim Hortons Pasir Ris Mall
7 Pasir Ris Central, #02-64, Singapore 519612
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 45 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Tim Hortons at Pasir Ris Mall presents a mixed bag.
While some patrons appreciate the new refreshers and the overall cozy cafe environment, there are recurring concerns about staffing levels and service quality.
We've noted multiple reports of only two staff members working, leading to long waits and cold orders, particularly for items like coffee.
There are also specific complaints about burnt croissants and a general lack of attentiveness from staff, with some customers feeling pressured to use self-ordering kiosks even when they prefer other payment methods.
The coffee itself has been described as decent but potentially diluted.
We think this outlet struggles with operational efficiency, which impacts the customer experience significantly.
Best for a quick grab-and-go if the queue is short, but not ideal for a relaxed cafe experience or if you're in a rush.
Score: 45 · 5 sources
What customers say
Tim Hortons Pasir Ris Mall receives mixed feedback, with some customers enjoying the new refreshers and the cozy, clean environment with polite staff.
However, significant concerns revolve around understaffing, leading to long waits, cold coffee, and burnt food.
Additionally, several patrons reported issues with staff attitude, perceived rudeness, and a lack of assistance regarding ordering methods and non-existent Wi-Fi, contributing to a negative service experience.
Google Reviews
So delicious! New refreshers on the menu, perfect for a quick hydration pick me up after lunch. Not to sweet definitely coming back to try the others!
Severely shorthanded and poor quality control. I visited this outlet and was disappointed to see only two staff members working the entire counter. Because they were so overwhelmed, my coffee sat on…
Nice and cozy café with a good variety of drinks and snacks. The environment was clean and comfortable, and the staff were polite. A great place for a short break.
Visited on 10 Dec at 1030am. Only 2 staff were working and none of them seemed keen on serving me whilst I was waiting at the front counter. Aft a good 2 minutes finally 1 staff approached me and ask…
Decent Americano but quite dilute. Aroma is nice but coffee is too weak for my liking. There is only one person to man the stall and she is busy preparing the drinks and left the counter unattended. N…
Reviews from Google
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