Case Studies

Why I Invested in CHA MULAN (And Built Their Loyalty System)

Wilson Komala
|Founder of STAMPEDE | 10 years in Singapore F&B
30 March 2026·4 min read

Singapore's bubble tea scene is brutal.

Walk through any MRT station. Count the brands. CHAGEE. LiHO. Gong Cha. KOI. Each one backed by regional chains with deep pockets, central kitchens, and marketing budgets that could feed a hawker for a year.

So when a local brand launches with seven outlets in less than a year, no franchise playbook from China, and a product that food bloggers can't stop talking about, you pay attention.

That brand is CHA MULAN.

What Makes CHA MULAN Different

CHA MULAN (茶木兰) isn't trying to compete on milk tea. They went a completely different direction: Traditional Chinese Medicine-inspired beverages with real peach gum, snow fungus, and goji berries.

Not flavoring. Not syrup. Actual TCM ingredients in every cup.

The signature Radiant Mulan uses Artisan White Peach Oolong as a base, loaded with peach gum for collagen, ruby goji berries for antioxidants, and snow fungus for that silky, gelatinous texture you won't find anywhere else.

It's $4.90.

Food bloggers across Singapore have taken notice. Eatbook featured the brand's unique TCM-inspired menu. Daniel Food Diary covered the early outlets at Bedok and ABC Brickworks. By mid-2025, CHA MULAN had expanded to Ang Mo Kio, and then landed a spot in Jewel Changi Airport.

Jewel. For a homegrown bubble tea brand with no franchise backing. That's not luck. That's product-market fit.

Why I Put My Money Where My Mouth Is

Full disclosure: I'm not just writing about CHA MULAN as a STAMPEDE client.

I'm a franchise co-owner of two CHA MULAN outlets: Jewel Changi Airport and Ang Mo Kio.

I invested because I saw what most people miss about the bubble tea market in Singapore. Everyone assumes the game is won by whoever has the most outlets and the biggest ad spend. The China-backed chains throw millions at expansion. They blanket every mall.

But there's a gap.

Local brands with genuinely differentiated products can win. Not by outspending the chains. By out-caring them. By making something so good that customers come back without being told to.

The problem is, word-of-mouth is slow. A customer tries CHA MULAN at Jewel, loves it, tells one friend. Maybe two. The conversion rate from "that was amazing" to "my friend actually goes" is depressingly low.

That's the gap we built STAMPEDE to fill.

Engineering Word-of-Mouth

Here's what I believe: CHA MULAN doesn't have a product problem. Once someone tries the Radiant Mulan or the Silky White Peach Oolong, they're hooked. The repeat rate speaks for itself.

The challenge is the space between first visit and second visit. And between a happy customer and their friends actually showing up.

That's what STAMPEDE does for CHA MULAN across all seven outlets.

Every purchase earns a stamp. Hit milestones, earn real rewards. Not "10% off your next purchase" nonsense. Free items. Tangible value.

But the real engine is referrals. When a customer hits a milestone, we prompt them to share. Their friend signs up with a referral code. Both sides get a reward. The happy customer becomes a walking billboard, and their friend has a financial reason to actually try it.

No ads. No influencer fees. Just customers doing what they'd do naturally, except now there's a system making it happen consistently, across seven outlets, without the staff lifting a finger.

The Bigger Picture

Singapore's F&B scene doesn't lack talent. It lacks infrastructure.

Local brands compete against chains that have loyalty apps, CRM systems, marketing automation, and data teams. A hawker stall or a small chain has none of that. They have good food and hope.

Hope doesn't scale.

STAMPEDE exists because I believe a local brand with a great product deserves the same tools as a chain with 500 outlets. Not a watered-down version. The same tools. Stamps, rewards, referrals, WhatsApp messages, AI reports, automated campaigns.

CHA MULAN is proof that it works.

810 members imported. Referral program active across seven outlets. Real customers earning real rewards and bringing real friends.

If you're running an F&B brand in Singapore and you're tired of watching chains outmarket you despite having a better product, that's exactly the problem we solve.


CHA MULAN has 7 outlets across Singapore: Jewel Changi Airport, Ang Mo Kio, Chinatown Complex, ABC Brickworks, Marine Parade, Bedok 216, and Choa Chu Kang. Follow them on Instagram at @chamulan.sg.

STAMPEDE is an AI-powered F&B growth platform. If you want to see what we can do for your brand, visit stampede.sg.

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